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ZXW软件支持
关于ZXW软件







ZXW QQ群(1):125173734(爆满)
ZXW QQ群(2):134877935(爆满)
ZXW QQ群(3):166974785(爆满)
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ZXW QQ群(7):285344113
ZXW QQ群(8):201476119
ZXW QQ群(9):372523285
ZXW QQ群(10):174913117(爆满)

技术QQ:2546062320
E-mail:zxwtools@126.com
 
ZXW软件常见使用问题解答(FAQ)
ZXW和BlackFish软件常见使用问题解答(ZXW software Q&A)



Q:经常会有用户问我们为什么他的软件不能自动更新?

A:
ZXW软件的更新都是自动推送的。在右边的弹出框里显示的更新不需要手动去下载。但如果有软件的版本更新,因为文件较大,可能需要大家去官网或者是群共享下载,但大部份用户还是可以直接运行老版本直接更新到新版的。(千万注意:已经通过老版本更新到新版本的用户,千万不要再度去运行老版本更新,这样会导致软件打不开,增加不必要的麻烦。)
Always there are users asking why their software can’t update automatically.
Now we officially inform you, our software update is automatically sent. In the pop up on the right side, it shows the update, no need to download by yourself.



1、如果你是新用户,首先到(If you are a new user, please click this link:)

http://www.zxwtools.com/download.html
下载一份最新版本软件压缩包,或者到群共享下载!
Download the latest version of compressed sofeware file, or download from qq group.

解压缩后请仔细看文档 。Please read carefully after you decompressed the file.

2、如果弹出 if this pop up:


表示无网络连接,因为我们的软件是从服务器调数据下来的,无网络连接并不代表你上不了网,只是表示你的网络无法连接到我们的服务器。如果遇到这种情况,可以重启下路由器,如果还不行,就直接把路由器撤了直接拨号试试看。因为有的路由器有拦截功能,直接把我们的IP给过滤掉了。我们的服务器支持双线:电信和网通。
It means your computer is not connect to internet. Because our software data was from the server, no internet connection doesn’t mean you can not use internet, it only means you can’t connect to our server. If this happens, please restart your router, if still doesn’t work, then unplug router, directly dial the number to connect. Because some router have blocking function, it might filter our IP. Our server support: China Telecom and China Unicom.


暂时我们的线路只能选择电信和网通,选择完以后,记得勾选下边的
For now our sever can only use Telecom and Unicom. After check one of them, remember to check “Save selected”.





再点OK!否则每次打开软件都会弹出这个界面,有部分用户一开始打开软件弹出这个栏目,以为是要注册!其实点OK就可以直接进软件了!
如果是移动的网络或者WIFI信号延迟太长也会导致这种现象。
Then press OK! Or everytime you open the software this will pop up.Some user thought this pop up was to register! Actually just press OK, then you can start use the software.

3、如果弹出 If this pop up:


表示找不到加密狗,请检查电脑是否插了加密狗及电脑USB接口问题。
Means it can’t find dongle, please check if dongle is plugged or check USB interface.

4、如果你的ZXW软件打开提示(When you open ZXW, it notices)



这种情况一般是电脑中毒了,先全盘杀毒,然后重新下载一份软件尝试打开。如果还是同样的情况,就要重新安装纯净版系统。
In this case, your computer is infected by virus, you must carry out overall virus cleaning. Then re-download a software to open. If still the same situation, pease reinstall pure verion system.


5、如果软件打开后一直显示正在加载中,不显示ZXW或者是BlackFish里的文件,请用户选择如下选项

When you open the softwrre,  it continuously shows: loading. Not showing ZXW or Blackfish files, please choose as below 

用第2条解决方法切换线路解决

暂时我们的线路只能选择电信和网通,选择完以后,记得勾选下边的
For now our sever can only use Telecom and Unicom. After check one of them, remember to check “Save selected”.



6、弹出框的新文件,左侧菜单找不到

有些用户在几台电脑上都有注册ZXW软件,在这种情况下会出现有些更新的机型在软件里找不到!如果出现这种情况,用户只需按下图操作即可!


ZXW软件机型更新:http://www.zxwtools.com/ArticleInfo_57.html
BlackFish机型更新:http://www.zxwtools.com/ArticleInfo_64.html



7、打开黑鱼软件时弹出(When you open blackfish software, if this pop up)


请到群共享下载新版软件,下图暂时为最新版本!
http://www.zxwtools.com/download.html
Please download new version software in qq group, what the image below shows is our latest version for now!

如果Blackfish能正常打开,但是打开里面的机型弹出
If Blackfish can open normally, but the next step this pops up:
Select menu after pop


请把文件夹里的zxwm2.bin文件删了,再重新打开试一下。
Please delete this file zxwm2.bin, and re-open blackfish.

如果打开Blackfish弹出
When you open Blackfish this pop up:


那么有可能是以下三个原因
Then there may the 3 reasons below:

1.缺少文件,请重新下载一份最新软件解压再使用
2.杀毒软件导致,请关闭杀毒软件,否则请选择信任程序运行
3.软件没有管理员权限导致无法运行

1.Lack of file, please download a latest file from our qq group.
2.Cuased by antivirus software, please close or trust our software to run.
3.Software doesn't have adminstrator's right.

其中以第三个原因最重要,一般以管理员身份运行Blackfish软件就可以解决!
The 3rd reason is the most importand, usually if you choose as administrator to run Blackfish then it can be solved!







8、打开黑鱼软件时弹出(When you open blackfish software, if this pop up)


1、当打开BlackFish黑鱼软件弹出0x10195错误时(When the error opening BlackFish 0x10195 pop-up blackfish software)
blackfish 0x10195问题解决方案

2、解决方法如下,选择菜单->工具->重设BlackFish配置,然后重新启动BlackFish软件即可解决此问题(The solution is as follows, select menu > Tools > reset BlackFish configuration, and then restart the BlackFish software can solve this problem)


blackfish 0x10195问题解决方案